MEMBERSHIP TERMS & CONDITIONS PRINCIPAL TERMS This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process. In some locations you can choose to delay the start date of your membership by up to 1 month. If you want to bring this date forward, please contact us via the Innov8 App and we will be more than happy to discuss your options. Please do note, however, that the terms in the Money Back Guarantee section of these terms may then apply in that situation. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us. You choose to accept all responsibility by signing up online and understanding the risks involved when using a facility which operates 24/7 with no dedicated on site staff members You will be entitled to all the rights and privileges set for the Type of Membership chosen. You cannot transfer this agreement to anyone else You accept that you are fully responsible for using the facility safely and accept all risks involved with using gym equipment The agreement allows you to start using the facility immediately providing payment is successful and that you agree that you have adequate knowledge and experience in a training environment and do not need an induction to use the facility. You accept all risks involved. DIRECT DEBIT FEES AND CHARGES The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement. If you are looking to upgrade your membership there maybe an admin fee charged at the point at which you upgrade. Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due. You agree to advise us immediately of any change to the Members Details provided. A monthly charge is applied if you freeze your membership. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. Freeze only applies to monthly memberships and will start from your payment date. Please be aware this must be actioned at least 3 working days prior to your payment date. DIRECT DEBIT PRICES From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice. TERMINATION MONTHLY DIRECT DEBIT MEMBERSHIPS You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this. This can be done easily via your online banking and applies to the membership type ie if you have a 30 day rolling contract you can cancel anytime but if you chose a 12 month contract you will be required to fulfil and honour your agreement, if on breaking this agreement we may proceed with legal proceedings for debt collection which can be passed to a 3rd party company In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate. MONTHLY RE-OCCURRING PAYMENTS (STRIPE) 1. You must contact Innov8 Gym 7 days before your membership end date to give notice of cancellation and allow time for this to be processed. This must be done either through the Innov8 App or via WhatsApp 07575 569 769. Email is not sufficient neither is social media. 2. If you do not give sufficient notice and a payment has been charged this is non refundable under any circumstances. 3. If you inform us of your cancellation and require us to cancel your membership for you this will automatically cease your membership immediately. So please be aware the difference between direct debit T&Cs and Re-Occurring payments T&Cs PAID IN FULL MEMBERSHIP You cannot freeze your membership on fixed term membership and no refunds can be issued under any circumstances. QR CODE ABUSE POLICY Your Access Device (defined below) can only be used by you: Your QR Code / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. You are responsible for keeping your QR Codes / Access Device secure and confidential at all times. The PIN QR Code / Access Device remains our property at all times (unless agreed otherwise and evidenced in writing). Use of QR Codes are monitored: In the interests of the safety and security of all our members, use of QR Code access is monitored and individuals using QR Code / Access Devices may be asked to provide proof of identification. What we will do if we think your QR Code / Access Device has been misused: Should we believe that your QR Code / Access Device has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. If we do so we will: (a) inform you, via email, that we believe your Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below. Our Right to make additional charges and/or cancel your membership: If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your QR Code was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps, which are in addition to any other legal rights that we may have : (a) to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly). The penalty charge will be calculated as being equal to the daily membership charge (that applied at the time of use) for each occasion on which your QR Code was used by that individual/those individuals; and/or (b) in the event of serious misuse of your QR Code for example, your QR has been used on repeated occasions and/or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, and no refunds will be given. Your responsibility for another’s conduct: If we have reasonable grounds for believing that you knowingly provided your QR / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct. Access Device: the device, key-fob, or any other relevant security hardware device with built-in authentication equipment, issued or otherwise provided to you by us to enable you to securely access the relevant gym in accordance with the terms of your membership. Only one device can be registered to an account at any time, if you lose or misplace the device you need to contact member services to remove the device immediately. DAILY MEMBERSHIP TERMS & CONDITIONS PRINCIPAL TERMS This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process. Your membership will be activated on the date you specified, running till midnight of the specified date. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen. You cannot transfer this daily membership to anyone else nor transfer to another date. Day passes are non-refundable. GENERAL TERMS & CONDITIONS MISCELLANEOUS TERMS Members must be 16 or older. You agree to comply with the Rules of Membership which are displayed prominently in the Club, Online and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced. There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with Innov8 Gym Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights. This agreement is governed by English Law. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change. We will not be liable for negligence within Innov8 Gym. You are required to request an induction if you do not know or understand how to use a piece of equipment or feel you require help in the event of any malfunction or breakdown of equipment In the event of any breakdown or malfunction please contact 07575569769 immediately In the event of any emergency or personal injury please contact us on 07575569769 At times there will be no members of staff on site and you choose to accept this responsibility when using our online form to sign up to our 24/7 access gym All staff are self employed and our not employed by Innov8 Gym This agreement commences immediately upon receipt of your online joining email that will be issued to the email provided by you. You accept responsibility if you choose not to request an induction. By scanning into the gym without requesting induction you accept liability and risks involved with using the training facility. DAY PASSES Day passes are subject to a fair use policy. 1 pass per person, multiple passes may be cancelled without warning. Free passes have no resale value, and cannot be exchanged for cash or any other product or service. Passes must be used on consecutive days Free passes should be booked to start before the advertised expiry date. Any passes set for redemption after this date may be cancelled without warning. This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen. You cannot transfer this daily membership to anyone else nor transfer to another date. Day passes are non-refundable. INDUCTIONS Inductions are solely by request only. As and when selecting to accept all terms & conditions when joining up and registering online you are accepting full responsibility and competency of using a 24 hour training facility and accepting the risks involved with this business To request an induction please use the number provided on your joining email that you would have received upon signing up online Inductions will be subject to the availability of the trainers within the gym who are self employed If you choose not to request an induction you are accepting that you have adequate knowledge and experience of using gym equipment and accept all risk and responsibility. You are asked to use the equipment responsibly and if you have any issues to contact the number provided on your Joining email CONTACT WHATSAPP - 07575 569 769 Innov8 Gym App Messenger In any event that you require help or assistance please contact us on 07575 569 769 In the event of injury or equipment malfunction please contact us immediately on 07575 569 769 To request an induction please message us on WHATSAPP or via the INNOV8 APP